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Empowering Customer Success

About Me

Pralhad Sonar

I am born and brought up in a beautiful city of Pune - INDIA.

I have been working in IT for the last amazing 16+ years with a focus on Open Source Technologies and SAAS-PASS based Cloud platforms. My stinct with Web Technologies, Drupal CMS amd its Cloud ecosystem helmed my growth across the roles - individual Developer, Tech Lead, an Architect, Practice Lead to frontline customer facing engagement roles.  This also gave me an onsite work experience for the clients in USA, UK, Switzerland and Bulgaria. 


As a Customer Success Practitioner - I add my value to strengthen the triological ecosystem of Service Provider, Customer and Implementation partners. I contribute large portion of efforts in post-sales hand-offs, client onboarding, product adoptions, engagement management through managing the exepctation, negotiation and escalations.

Continous learning

Qualification

MBA - Corporate Strategy

Master In Business Administration
Quantic School of Business & Technology | Chicago | USA

MCM - Information Systems

Master in Computer Management
University of Pune | Pune | INDIA

PGDCA - Software Applications

Post Graduate Diploma In Computer Applications
University of Pune | Pune | INDIA

Exposure

Experience

16+ Years of total IT Experience
99%
7+ years in Customer Success
60%
9+ years in Solution Architecture
80%
10+ years in SASS & PASS
85%
8+ Years in Cloud Technologies
70%
13+ years in ECM and Drupal
90%
Customer Success Manager

Gainsight Certification

Gainsight is a proven and most competative Customer Success software. Its Level I and Level II certifications for Customer Success Manager are the market standard. 

Drupal 9 & 8 Grandmaster

Drupal Certification

I have 14 Acquia certifications including Drupal 9 and Drupal 8 Grandmasters.

I am also done with the Acquia platform certifications such as Cloud Pro, ACSF Pro, SiteStudio Pro.