Customer Success | Lampstellar

How to Build a Constellation of Stars with Customer Stakeholders?

27, Sep 2025 4 minutes

Micro Moves that Spark Macro Changes in Customer Experience

22, Sep 2025 4 minutes

Accelerating AI Adoption in Customer Experience: Quantum Jump

8, Sep 2025 4 minutes

Why Bandwagon Bias Blocks Strategic Relationships with Customers

5, Sep 2025 3 minutes

Co-Host Value Workshops with Customers: A Strategic Playbook for CSMs

1, Sep 2025 4 minutes

How to Avoid the “Drama Triangle” Trap During Customer Escalations

24, Aug 2025 4 minutes

How Higher Customer Lifetime Value Fuels Longer Customer Retention?

12, Aug 2025 4 minutes

How to Face Difficult Conversations Without Sounding Harsh with Customers?

8, Aug 2025 5 minutes

How to Efficiently Engage with Underutilizing Customers Without Risking ARR Reduction?

2, Aug 2025 5 minutes

Why Customer Tiering Should Be Based on Customer Lifetime Value (CLV) Instead of ARR?

26, Jul 2025 5 minutes

Why Playrooms Are Gaining Momentum in Customer Success: A Shift from Control to Co-Creation

20, Jul 2025 4 minutes

7 Killer One-Liners for CSM During Their First Customer Introduction

16, Jul 2025 5 minutes

Top Security Concepts Every CSM Should Know in a Cloud-Native SaaS Company

9, Jul 2025 5 minutes

Signs that Customer Success is Heading for an Overton Window Shift

4, Jul 2025 4 minutes

Why as a CSM speaking last becomes more impactful in the high stake escalation resolution meetings?

30, Jun 2025 5 minutes

Essentials to Know Before You Manage Multi-Region Accounts as a CSM

28, Jun 2025 4 minutes

Strategic Moves: Driving Outcomes Through Playrooms

21, Jun 2025 5 minutes

Dark Engagement Patterns Customers Dislike and How CSMs Can Avoid Them

14, Jun 2025 5 minutes

Essential Engagement Playrooms to Uplift the Customer Experience

8, Jun 2025 4 minutes

Playrooms vs. Playbooks: What Sets Them Apart in Modern Customer Success

2, Jun 2025 4 minutes

Why visibility, alignment and timing is important when dealing with Customer Milestones

22, May 2025 4 minutes

"LY" Words to avoid During the Trust-Building Phase with Customers

16, May 2025 3 minutes

Digital Customer Success Is Not Low Touch - It’s Smarter Touch

12, May 2025 3 minutes

CSM Guide - How to Earn Attention in High-Pressure Customer Meetings?

7, May 2025 4 minutes

Customer "Acquisition and Retention" Discussions - Key Differentiating Factors

23, Apr 2025 5 minutes

Authenticity in the Age of AI Conversations: A Customer Experience Perspective

14, Apr 2025 4 minutes

Avoiding Common Pitfalls in Digital Customer Onboarding

8, Apr 2025 3 minutes

What Are the Key Indicators That Customers Feel Conversations Serve No Purpose?

2, Apr 2025 4 minutes

Why is the post-sign-up journey where real Customer Success magic happens?

24, Mar 2025 5 minutes

Why Customers Align More with Renewing Experiences Than Just Subscriptions?

11, Mar 2025 6 minutes

Is Hyper-Personalisation the Most Important By-product of Digital Customer Success?

6, Mar 2025 4 minutes

Common Pitfalls CSMs must avoid to remain unstoppable

2, Mar 2025 4 minutes

Scaling Customer Success Digitally: How Growing Companies Do It Right?

27, Feb 2025 5 minutes

Popsicle Moments: Create Unforgettable Experiences for Customers

25, Feb 2025 5 minutes

Mastering the Art of the Qualified Yes

23, Feb 2025 5 minutes

Balancing Conflicting Customer Demands is Key for Long-Term Loyalty

20, Feb 2025 5 minutes

Key Customer Insights CSMs and Sales Executives Must Share

15, Feb 2025 3 minutes

Responsibility Audit for Customer Success Managers

12, Feb 2025 3 minutes

Ways to Improve Digital Presence for CSMs

10, Feb 2025 4 minutes

Statements Customers Don’t Like Hearing from Their CSMs

5, Feb 2025 3 minutes

The Importance of Avoiding Leading Questions During Customer Calls

1, Feb 2025 4 minutes

Embracing Silence During Onboarding Calls with Customers

30, Jan 2025 5 minutes

Scaling with Clarity – The CSM’s Role in Guiding Customer Growth

27, Jan 2025 4 minutes

Quantum Jumping - Transform your CSM Journey in a New Company

25, Jan 2025 4 minutes

Master the Art of Managing Customer Escalation Situations

18, Jan 2025 4 minutes

Essential Tech Skills for CSMs in a Cloud-Based SaaS Company

11, Jan 2025 5 minutes

Why Every Customer is a Digital Customer?

7, Jan 2025 4 minutes

Strategies to Retain Value Without ARR Downgrades

1, Jan 2025 5 minutes

What are the Most Commonly Misunderstood Customer Adages?

24, Dec 2024 3 minutes

Debunk three of the most common myths surrounding Digital Success

16, Dec 2024 3 minutes

Vital Stats for Transforming Customer Success Teams into a Revenue Generation Center

9, Dec 2024 4 minutes

Easy Actions to Navigate Strategic Disagreements with Customers

2, Dec 2024 4 minutes

Strong Recovery Resilience Techniques for CSMs

29, Nov 2024 4 minutes

Catalyst CSM for Transforming Customer Growth

22, Nov 2024 4 minutes

Reset and Reassess: A Transformative Approach to deliver maximum value

15, Nov 2024 5 minutes

Toxic Habits Customer Success Managers Must Avoid

9, Nov 2024 3 minutes

The Diver’s Perspective: Delving Deeper into the Customer's Problems

3, Nov 2024 6 minutes

How to Fuel Hyper-Personalization Using Data in Customer Success?

31, Oct 2024 4 minutes

The Emerging Trend of Digital Success in Customer Success Management

21, Oct 2024 4 minutes

How to handle hypothetical "Pink Elephant Scenarios" from customers?

15, Oct 2024 3 minutes

Why Good Intentions Aren't Enough for Stellar Customer Experiences?

2, Oct 2024 4 minutes

Steering Clear of the Advice Quagmire: Empowering Customers Through Curios

27, Sep 2024 5 minutes

Navigating the Tides of Customer's Resistance to Change

7, Sep 2024 4 minutes

The true essence of "The Customer Is Always Right" Customer Adage

1, Sep 2024 3 minutes

Empathetic Pricing and Flexible Contracts: Key to Higher Customer LTV

30, Aug 2024 4 minutes

Data Onboarding: Elevating the Customer Experience to New Heights

19, Aug 2024 5 minutes

The Clarity Pause: A Strategy for Better Decision-Making

11, Aug 2024 7 minutes

Hidden Chaos of Churn for the customers

9, Aug 2024 5 minutes

Step Up Customer Meetings to Strategic Conversations

23, Jul 2024 3 minutes

Manage the Power Shift in Customer Teams: A CSM’s Guide

21, Jul 2024 4 minutes

Power of Goal Gradient Effect to Elevate Customer Success

15, Jul 2024 6 minutes

Essential Digital Body Language Cues for Customer Success

9, Jul 2024 3 minutes

Balancing empathy, fairness, and professionalism to handle customer scenarios

3, Jul 2024 5 minutes

How CSMs can turn low-touch relationships into highly effective partnerships?

28, Jun 2024 3 minutes

Eliminating Grey Areas in Subscription-Based Pricing Renewals

19, Jun 2024 5 minutes

Thinking Beyond the Obvious: Strategy to Unlock Creative Problem-Solving

14, Jun 2024 5 minutes

Harnessing Emotional Intelligence for Customer Success

3, Jun 2024 4 minutes

Mastering the Dual Customer Mindset for Customer Success Managers

24, May 2024 7 minutes

Breaking the Shackles of Industry Gravity for Customer Success

12, May 2024 4 minutes

Discovering Hidden Influencers Among Customer Stakeholders

5, May 2024 7 minutes

Why Comprehensive Data Fuels Customer Success Excellence?

28, Apr 2024 4 minutes

Why Hyper Growth Customers are Prone to Churn in SaaS Business?

21, Apr 2024 6 minutes

How to Accelerate Customer's Decision-Making Velocity?

14, Apr 2024 5 minutes

Recast the Problem to Uncover New Solutions for Customers

3, Apr 2024 4 minutes

How a CSM Can Transform into a Strategic Advisor for Customers?

23, Mar 2024 4 minutes

Key playbooks commonly used in Customer Success

19, Mar 2024 3 minutes

The Power of Data & Analytics to Understand & Predict Churn

12, Mar 2024 5 minutes

Unveiling the Unarticulated Needs of Customers

4, Mar 2024 3 minutes

Importance of CSM's Onsite visits to Enterprise Customers

23, Feb 2024 5 minutes

Uniting CSMs and AEs for Unprecedented Success

15, Feb 2024 6 minutes

Most Essential Play Books for Successful Customer Success

3, Feb 2024 5 minutes

Key Developer Velocity Indicators for Enhanced Developer Experience

22, Jan 2024 3 minutes

Can we Control customers by not controlling them?

15, Jan 2024 5 minutes

Driving Growth and Retention through Customer Education

5, Jan 2024 7 minutes

Is Good Churn Truly Better for Customer Success?

24, Dec 2023 5 minutes

Effective Strategies to Manage Fallouts with Unfit Customers

14, Dec 2023 5 minutes

How to Identify, Deal and Prevent Unfit Customers? - Quick Snapshot

7, Nov 2023 4 minutes

The Power of Customer Personas in Customer Success

13, Oct 2023 5 minutes

Key Takeaways for Customer Success Managers from G20 Sherpas

23, Sep 2023 6 minutes

Customer Success Playbooks: A Comprehensive Guide for Success Operations

10, Sep 2023 5 minutes

Startups: Navigating the Path of Customer Success

14, Aug 2023 7 minutes

Data Fluency: A Key Skill for CSMs to Engage with Executive-Level Stakeholders

27, Jul 2023 5 minutes

Indepth Understanding: Types of Unfit Customers

3, Jul 2023 3 minutes

Time Perceptions to consider When Responding to Customers

18, Jun 2023 2 minutes

Reactive, Proactive, and Strategic Approaches to Customer Success

11, May 2023 4 minutes

The Contrast between Loss Making and No Profit Making Customers

1, Mar 2023 5 minutes

Customer Stakeholder Mapping - Vital tool for Customer Success Managers

9, Jan 2023 6 minutes

Boost Customer Engagement and Loyalty with Gamification Strategies

26, Dec 2022 5 minutes

How Technical Expertise Enhances a CSM's Impact in SaaS?

11, Nov 2022 3 minutes

Different Types of Empathy and How They Drive Customer Success

17, Aug 2022 5 minutes

Relentless Success Mindset for Customer Success Managers

9, Jul 2022 3 minutes

Mastering the Art of Managing Difficult Customers

2, Jul 2022 7 minutes

Unveiling the Indispensability of a Customer Success Manager

27, Jun 2022 4 minutes

Stay Resilient When Dealing with Difficult Customers

19, Jun 2022 5 minutes

Gainsight's Customer Success Manager Certifications

2, May 2022 5 minutes

Empathy driven customer engagement

21, Mar 2022 3 minutes

Show Gratitude to Cultivate Customer's Mindset

11, Feb 2022 4 minutes

Decode Albert Mehrabian’s 7-38-55% rule for Customer Engagement

28, Aug 2021 2 minutes

Compassionate Conflict Resolution to win Customers

15, Aug 2021 5 minutes

Why do customers deserve the benefit of doubt?

3, Aug 2021 3 minutes

Customer Escalation - Sense, Feel, and Revive

18, Jul 2021 3 minutes

Customer Onboarding - What, Why and How?

4, Jul 2021 5 minutes

Product Maturity, Adoption and CSM Engagement

6, Apr 2021 3 minutes

Elements of QBR meetings

28, Feb 2021 2 minutes

Trilogy of SaaS Vendor, Customer, and Partner

1, Jan 2021 5 minutes

Customer Success - Key Terminologies

5, Jan 2020 6 minutes

Frontline Customer Success Roles

5, Sep 2019 4 minutes

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