✦The keeper of the lamp

About Pralhad

18+ years across SaaS, PaaS and IaaS product companies - turning hard technical systems into humane customer relationships, and lately specializing in helping enterprises design, deploy and scale AI-native applications, with onsite customer visits across EMEA, MENA and AMER.

He writes the way he works: short, honest field notes over frameworks, and analogies over acronyms.

Experience · a decade across three product companies

Sr. Customer Success Manager

Managed the customer base across EMEA, MENA and APAC.

2021-2025

Lead Technical Account Manager

Primarily managed the enterprise account from EMEA region.

2019-2021

Technical Manager

Headed the CMS practice and Customer Engagements.

2017-2019

Tools and services · exposure and expertise

Credentials · 8x certified CSM · 14x Acquia certified

3× Gainsight

Pulse+ professional track · CSM, Advanced, Leader · 2021-2022

5× SuccessCOACHING

CCSM ladder · Level 1 through Level 5 · 2022-2023

14× Acquia Certifications

Acquia certification program · Drupal 8 / 9 track · 2017-2021

Education