LampstellarFDE
CSM
TAM

✦Topic · 24 blog posts

Success Strategy

Momentum Strategy

3 MIN READ16 DEC 2025CS Strategy

Momentum Strategy: The Silent Force Behind Every Thriving Customer Relationship

Schrödinger’s Cat Strategy

3 MIN READ06 OCT 2025CS Strategy

Schrödinger’s Cat Strategy : Managing the Unknown Until It’s Known

Mico moves in CX

4 MIN READ22 SEPT 2025CS Strategy

Micro Moves that Spark Macro Changes in Customer Experience

Bandwagon Bias

3 MIN READ05 SEPT 2025CS Strategy

Why Bandwagon Bias Blocks Strategic Relationships with Customers

Avoid Drama Triangle during customer Escalations

4 MIN READ24 AUG 2025Escalation Management

How to Avoid the “Drama Triangle” Trap During Customer Escalations

Popsicle Moments with Customers

4 MIN READ25 FEB 2025CS Strategy

Popsicle Moments: Create Unforgettable Experiences for Customers

Qualified YES

5 MIN READ23 FEB 2025Customer Success

Mastering the Art of the Qualified Yes

Avoid Leading Questions

4 MIN READ01 FEB 2025CS Strategy

The Importance of Avoiding Leading Questions During Customer Calls

Quantum Jumping

4 MIN READ25 JAN 2025CS Strategy

Quantum Jumping - Transform your CSM Journey in a New Company

Rubik Cubes

5 MIN READ01 JAN 2025Retention

Strategies to Retain Value Without ARR Downgrades

Resilience Defines Customer Success

4 MIN READ29 NOV 2024CS Strategy

Strong Recovery Resilience Techniques for CSMs

The Diver’s Perspective

6 MIN READ03 NOV 2024CS Strategy

The Diver’s Perspective: Delving Deeper into the Customer's Problems

Pink Elephant

3 MIN READ15 OCT 2024CS Strategy

How to handle hypothetical "Pink Elephant Scenarios" from customers?

Advice Trap

5 MIN READ27 SEPT 2024CS Strategy

Steering Clear of the Advice Quagmire: Empowering Customers Through Curios

Customer is always right

2 MIN READ31 AUG 2024CS Strategy

The true essence of "The Customer Is Always Right" Customer Adage

The Clarity Pause

7 MIN READ10 AUG 2024Customer Engagement

The Clarity Pause: A Strategy for Better Decision-Making

Strategy

3 MIN READ22 JUL 2024Strategic Advisor

Step Up Customer Meetings to Strategic Conversations

Good intentions not enough for exceptional Customer Experience

3 MIN READ20 JUL 2024CS Strategy

Manage the Power Shift in Customer Teams: A CSM’s Guide

Power of Goal Gradient Effect to Elevate Customer Success

6 MIN READ14 JUL 2024CS Strategy

Power of Goal Gradient Effect to Elevate Customer Success

Thinking Beyond the Obvious

5 MIN READ13 JUN 2024CS Strategy

Thinking Beyond the Obvious: Strategy to Unlock Creative Problem-Solving

Emotional Intelligence

7 MIN READ23 MAY 2024CS Strategy

Mastering the Dual Customer Mindset for Customer Success Managers

Industry Gravity

4 MIN READ12 MAY 2024Customer Success

Breaking the Shackles of Industry Gravity for Customer Success

Strategic Proactive Reactive

4 MIN READ10 MAY 2023Strategic Advisor

Reactive, Proactive, and Strategic Approaches to Customer Success

Difficult Customers

8 MIN READ01 JUL 2022Customer Success

Mastering the Art of Managing Difficult Customers