Older entries

Still riding the energy from OAISYS 2025

The Operating Metrics That Actually Predict AI Adoption

What a moment - speaking at Open Source India 2025 in Bengaluru!

3 MIN READ25 OCT 2025

VercelSecurity

Security Built In: How Vercel Protects Your App Without a Third-Party Edge

Why should CSMs prefer the light guidance than heavy correction?

AI Adoption: Trust Has to Be Earned in Production, Not Promised in the Demo

Schrödinger’s Cat Strategy : Managing the Unknown Until It’s Known

Why FDE role matters more for AI than it did for software adoption?

How to Build a Constellation of Stars with Customer Stakeholders?

Micro Moves that Spark Macro Changes in Customer Experience

1x TEDx Speaker: A Stage, a Story, and 18 Minutes That Mattered

Accelerating AI Adoption in Customer Experience: Quantum Jump

Why Bandwagon Bias Blocks Strategic Relationships with Customers

Co-Host Value Workshops with Customers: A Strategic Playbook for CSMs

How to Avoid the “Drama Triangle” Trap During Customer Escalations

CSM Guide: Navigating Privacy Compliance in a Cloud-Native SaaS World

How Higher Customer Lifetime Value Fuels Longer Customer Retention?

How to Face Difficult Conversations Without Sounding Harsh with Customers?

How to Efficiently Engage with Underutilizing Customers Without Risking ARR Reduction?

Why Customer Tiering Should Be Based on Customer Lifetime Value (LTV) Instead of ARR?